Terms and Conditions for Gardeners Hendon

These Terms and Conditions set out the basis on which garden services are provided by Gardeners Hendon. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear, fair, and practical agreement for both parties, covering the service process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the contract.

These terms apply to residential and small commercial gardening services unless a separate written contract says otherwise. The services may include general garden maintenance, lawn care, pruning, planting, weeding, hedge cutting, clearance work, and related tasks agreed in advance. Any work outside the agreed scope will only be carried out if it is approved by the customer and can be priced separately.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer who books the work. Words in the singular include the plural where appropriate. Headings are for convenience only and do not affect interpretation.

All quotations are based on the information available at the time of inspection, description, or enquiry. If the condition of the garden, access, or requested work changes before the appointment, we may revise the quotation or the expected duration. Any estimate provided in writing or verbally is not binding until the scope of work is confirmed by both parties, although we will always aim to keep changes proportionate and reasonable.

Booking process begins when the customer submits a request for a gardening service and we confirm whether we can carry out the work. A booking may be made by phone, email, or any other accepted method of communication. The customer should provide accurate details about the site, the type of work needed, access arrangements, and any known hazards. Where a site visit is required, the booking may remain provisional until inspection is completed.

Once a booking is accepted, we will confirm the date, approximate arrival window, and agreed scope of the garden service. It is the customer’s responsibility to ensure that the site is accessible on the day of work, including gates, pathways, power access if needed, and any parking or entry permissions. If access is restricted or unsafe, we may need to delay or shorten the service, and additional charges may apply if our team has already attended the site.

We reserve the right to refuse or withdraw a booking where the requested work is unsafe, unlawful, outside our expertise, or likely to cause unreasonable risk to people, property, or the environment. If we discover that the work differs materially from what was described, we may adjust the price, alter the completion time, or suspend the service until further agreement is reached. The customer will be informed as soon as reasonably possible if any such issue arises.

Payments must be made in accordance with the quotation, invoice, or agreed service arrangement. Unless agreed otherwise in writing, payment is due on completion of the work or within the period stated on the invoice. For larger projects or recurring gardening services, we may request a deposit or staged payments. Any deposit requested secures the booking and helps cover preparation, scheduling, and reserved labour time.

Accepted payment methods will be confirmed in advance and may include bank transfer or other agreed methods. Cash payments, where permitted, should be counted and handed over directly at the completion of the appointment. If payment is late, we may charge reasonable interest and recovery costs where allowed by law. We may also suspend future garden services until outstanding sums have been settled in full.

All prices are stated as clearly as possible, but they may be subject to change if the customer requests additional work, the area requires more labour than expected, or disposal costs increase because of volume or type of waste. Where the work is charged by the hour, we will record time fairly and accurately. Where the work is charged as a fixed price, the price applies only to the agreed scope and conditions.

Cancellations should be made as soon as the customer becomes aware that the appointment can no longer proceed. If sufficient notice is given, we will usually offer a new date where possible. If the customer cancels after we have already reserved time, ordered materials, or travelled to the site, a cancellation charge may apply to cover wasted costs and lost working time.

If the customer is not present when required, fails to provide access, or does not make the site available on the agreed date, this may be treated as a late cancellation or missed appointment. In such cases, we may charge a call-out fee or the full agreed amount, depending on the circumstances and the amount of time already committed. We will always act reasonably when deciding whether a fee is appropriate.

We may cancel or reschedule a booking if weather conditions, equipment failure, staff illness, safety concerns, or other events outside our control prevent us from performing the work properly. If we need to do this, we will try to notify the customer promptly and arrange another suitable time. We will not be responsible for indirect losses arising from a cancellation made for genuine operational or safety reasons.

Liability is limited to the extent permitted by English law. We will carry out garden services with reasonable care and skill, using competent staff and suitable equipment. However, gardening work can involve natural variability, hidden defects, unstable surfaces, buried items, brittle plants, sharp tools, and weather-related risks. The customer accepts that some level of risk is inherent in outdoor work and that complete elimination of risk is not possible.

We are not liable for pre-existing damage, underlying structural issues, poor soil condition, disease already present in plants, or loss caused by events beyond our reasonable control. We are also not liable for damage arising from inaccurate instructions, incomplete information, or the customer’s failure to disclose hazards. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If we are asked to move heavy items, trim vegetation close to glass, fences, wires, or fragile surfaces, or work in areas with limited visibility, the customer must make us aware of any special risk before the service begins. We may refuse to proceed with any part of the work that appears unsafe or likely to cause damage. Where the customer insists on proceeding against our advice, they do so at their own risk, to the extent allowed by law.

Waste regulations are followed carefully as part of all garden clearance and maintenance work. Green waste, branches, leaves, grass cuttings, and similar biodegradable material may be collected and removed from site if this has been included in the service. Waste will only be handled, transported, or disposed of in accordance with applicable UK environmental rules and local disposal requirements. We may separate recyclable material from general waste where practical.

The customer remains responsible for ensuring that any waste which belongs to them is not contaminated with prohibited items unless clearly agreed in advance. Hazardous materials, asbestos, chemicals, oils, paints, batteries, needles, clinical waste, and similar substances are not accepted unless a specific lawful arrangement has been made. If such items are discovered among garden waste, we may stop work, notify the customer, and charge any additional time or disposal costs incurred.

Where waste transfer notes, disposal receipts, or similar records are required by law or by our operating procedures, we may retain them for compliance purposes. Any material removed from the customer’s property becomes subject to our lawful disposal arrangements once accepted for collection, unless otherwise agreed. The customer should not assume that all waste can be removed without restriction, as some items require specialist handling or separate disposal channels.

Materials and plants supplied by us remain our responsibility until installed or delivered in accordance with the agreement, subject to natural deterioration or supplier issues outside our control. Materials supplied by the customer remain the customer’s responsibility unless we agree in writing to handle them otherwise. If the customer supplies plants, tools, or products, we are not responsible for defects, poor quality, or incompatibility unless we were negligent in a way that directly caused the problem.

Any planting advice, treatment suggestion, or maintenance recommendation given during the service is based on general professional experience and the visible condition of the garden at the time. It should not be treated as a guarantee of growth, recovery, or long-term performance. Weather, soil, pests, disease, and watering routines can all affect the result of a gardening project in ways that are outside our control.

If recurring services are agreed, the schedule, frequency, seasonal changes, and task list may be reviewed periodically. Either party may end a recurring arrangement by giving reasonable notice, unless a minimum term has been agreed in writing. We may also pause or discontinue a service if payment is outstanding, access is repeatedly denied, or the site conditions become unsafe or unsuitable for continued work.

Customer obligations include providing accurate information, securing pets and vulnerable persons during the appointment, and removing or protecting valuables, ornaments, and breakable items before work starts. The customer should also notify us of underground services, irrigation systems, hidden cables, or any other feature that may affect the safe performance of the gardening work. Failure to do so may affect liability if damage occurs as a result.

We may take photographs before, during, or after the work for records, scheduling, or quality control, provided this is done in a respectful and lawful manner. Such images will normally relate only to the garden area and will not be used for marketing without appropriate permission. Personal data will be handled in line with applicable data protection law and used only for legitimate business purposes connected with the service.

Force majeure events, including severe weather, fire, accident, transport disruption, strikes, or other circumstances beyond reasonable control, may prevent us from performing the service on time or at all. In such cases, we will take reasonable steps to minimise delay and may rearrange the appointment without liability for indirect loss. Neither party will be considered in breach of contract for a failure caused by events outside their reasonable control.

Governing law is the law of England and Wales. Any dispute, claim, or disagreement arising from these Terms and Conditions, or from the garden services supplied under them, will be dealt with by the courts of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms and Conditions form the full agreement between the customer and the service provider regarding the relevant garden service, unless a separate written contract states otherwise. No verbal statement or previous arrangement will override these terms unless confirmed in writing. By proceeding with a booking, the customer confirms that they have read, understood, and accepted the conditions under which the garden service is provided.