Terms And Conditions

Gardeners Hendon Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Hendon provides gardening and related services to residential and commercial customers. By making a booking, requesting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation requesting or receiving services from Gardeners Hendon.

Services means gardening, garden maintenance, lawn care, clearance, planting, hedge trimming, and any other related services agreed between Gardeners Hendon and the Customer.

Agreement means the contract between Gardeners Hendon and the Customer comprising these Terms and Conditions, any written quotation, and any written variation agreed by both parties.

Visit means any attendance by Gardeners Hendon at the Customer property to provide the Services.

2. Scope of Services

Gardeners Hendon provides general gardening and garden maintenance services, which may include lawn mowing, weeding, pruning, hedge cutting, planting, garden clearance, and other similar tasks as agreed with the Customer.

The exact scope of the Services for each Visit will be agreed in advance, either by written quotation, written confirmation, or a mutually agreed schedule of works. Any additional work requested on the day that falls outside the agreed scope may be subject to additional charges and time availability.

Gardeners Hendon reserves the right to decline any work that it reasonably considers unsafe, unsuitable, or beyond its expertise or resources.

3. Booking Process

Bookings may be requested by the Customer through the communication channels advertised by Gardeners Hendon. A booking is only confirmed when Gardeners Hendon has issued a confirmation notice or agreed appointment time and date.

For larger projects or regular maintenance contracts, Gardeners Hendon may provide a written quotation or proposal setting out the Services to be provided, anticipated duration, and pricing. Acceptance of a quotation, whether in writing or verbally, constitutes an offer by the Customer to purchase the Services in accordance with these Terms and Conditions.

Gardeners Hendon reserves the right to request photographs, descriptions, or measurements of the garden or external areas prior to confirming a booking, in order to assess the scope of work and allocate adequate time and resources.

Where access constraints, parking restrictions, or site-specific conditions apply, the Customer must inform Gardeners Hendon at the time of booking so that these can be taken into account when planning the Visit and quoting for the Services.

4. Quotations and Pricing

Unless stated otherwise, all quotations are estimates based on the information provided by the Customer and assumptions about site conditions. If, upon arrival, the condition or size of the garden, access, or other factors differ significantly from what was described, Gardeners Hendon may adjust the price accordingly before commencing the Services.

Gardeners Hendon may charge on an hourly, daily, fixed-fee, or per-project basis, as communicated to the Customer before work begins. Any minimum call-out or minimum charge will be explained at the time of booking or set out in the quotation.

Quotations are normally valid for a limited period from the date of issue. If the Customer wishes to proceed after that period, Gardeners Hendon may review and, if necessary, revise the quotation to reflect current costs and availability.

5. Access and Customer Obligations

The Customer must ensure that Gardeners Hendon has safe and reasonable access to the garden and any relevant external areas at the agreed time of the Visit. This includes access through side passages, communal areas, or internal routes where applicable.

The Customer must ensure that pets, children, and any other persons are kept away from the working area during the Visit to maintain safety and avoid disruption.

The Customer is responsible for securing any necessary permissions, consents, or approvals from neighbours, landlords, managing agents, or local authorities in relation to the Services, including work on shared boundaries, overhanging branches, or communal spaces.

Where the Services involve work close to utilities, underground services, or hidden structures, the Customer must inform Gardeners Hendon in advance of any known risks or installations. Gardeners Hendon cannot be held responsible for damage to concealed services or structures that were not reasonably identifiable.

6. Materials, Plants, and Equipment

Where materials, plants, or other supplies are purchased by Gardeners Hendon on behalf of the Customer, ownership of those items will pass to the Customer once payment has been made in full for the relevant invoice covering those items.

Gardeners Hendon will take reasonable care when selecting plants and materials but cannot guarantee specific performance, growth, or longevity of living plants, as these depend on weather conditions, soil, pests, diseases, future maintenance, and other factors beyond its control.

Gardeners Hendon will provide its own tools and equipment unless otherwise agreed. The Customer must provide access to an external electrical supply or water supply if reasonably required for the Services, unless alternative arrangements are agreed.

7. Payments and Invoicing

Charges for the Services will be communicated to the Customer before work commences. Gardeners Hendon may require a deposit or advance payment for materials, plants, or substantial projects. Deposits are normally non-refundable unless Gardeners Hendon cancels the booking without offering a reasonable alternative date.

Payment may be required on completion of each Visit or in accordance with an agreed schedule of payments. Payment methods and due dates will be explained in advance and may be confirmed on quotations or invoices.

Invoices are payable by the due date stated on the invoice. If no date is stated, payment is due immediately on receipt. Gardeners Hendon reserves the right to charge interest or late payment fees on overdue invoices in accordance with applicable law.

Where Services are provided on a recurring or maintenance basis, Gardeners Hendon may issue regular invoices. The Customer remains responsible for ensuring timely payment for all Visits carried out under the Agreement.

8. Cancellations, Rescheduling, and No-Show

If the Customer needs to cancel or reschedule a Visit, Gardeners Hendon requires reasonable advance notice. The minimum notice period will be communicated at the time of booking. Failure to provide adequate notice may result in a cancellation fee or charge for the planned Visit.

If Gardeners Hendon arrives at the Customer property at the agreed time and is unable to gain access, or if the Visit cannot proceed for reasons within the Customer control, Gardeners Hendon may charge a call-out fee or the full cost of the planned Visit, at its discretion.

Gardeners Hendon may need to cancel or reschedule a Visit due to adverse weather conditions, staff illness, vehicle or equipment breakdown, or other circumstances beyond its reasonable control. In such cases, Gardeners Hendon will seek to provide as much notice as possible and offer an alternative date and time. It will not be liable for any indirect loss or inconvenience arising from such cancellations or rescheduling.

9. Customer Satisfaction and Complaints

Gardeners Hendon aims to deliver services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Gardeners Hendon as soon as possible, ideally within a reasonable time after completion of the Visit.

Where a complaint is justified and relates directly to the quality of the Services provided, Gardeners Hendon may, at its discretion, return to rectify the issue or offer a partial refund or price adjustment. Any remedial action will be agreed between the parties.

10. Liability and Limitations

Gardeners Hendon will perform the Services with reasonable care and skill. However, it cannot be held liable for any loss or damage arising from conditions beyond its control, including extreme weather, pre-existing structural issues, pests, diseases, or the Customer failure to follow aftercare instructions.

Gardeners Hendon will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of opportunity, arising from or in connection with the Services or the Agreement.

Nothing in these Terms and Conditions limits or excludes Gardeners Hendon liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

The Customer is responsible for protecting any fragile items, outdoor furniture, ornaments, or other valuables in or near the working area. Gardeners Hendon will take reasonable care but cannot be held responsible for accidental damage to items left in vulnerable positions unless caused by negligence.

11. Waste Removal and Environmental Regulations

Gardeners Hendon will handle green waste in accordance with applicable waste and environmental regulations. The standard Service may involve collecting and bagging green waste for the Customer own disposal, unless waste removal is specifically included in the quotation.

Where Gardeners Hendon agrees to remove green waste from the property, this may be subject to additional charges, which will be communicated in advance. Non-green waste, such as rubble, plastics, metals, or general household waste, is not normally included unless explicitly agreed and may incur separate charges.

The Customer is responsible for informing Gardeners Hendon if any plants, soil, or materials are subject to specific disposal restrictions or contain invasive species requiring special handling. Gardeners Hendon will take reasonable steps to comply with relevant regulations where properly informed.

12. Health and Safety

Gardeners Hendon takes health and safety seriously and will operate in accordance with relevant regulations and industry practices. The Customer must not request or insist on any tasks that would compromise the safety of Gardeners Hendon staff or any other persons.

Gardeners Hendon staff may refuse to use ladders or access certain areas if they consider it unsafe. Any such refusal does not constitute a breach of contract, and alternatives may be discussed with the Customer where possible.

13. Insurance

Gardeners Hendon maintains appropriate insurance cover in connection with the Services it provides. Details of insurance cover may be provided to the Customer on reasonable request. The existence of insurance does not extend or increase Gardeners Hendon legal liability beyond that set out in these Terms and Conditions or implied by law.

14. Force Majeure

Gardeners Hendon is not liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from events or circumstances beyond its reasonable control. These may include extreme weather conditions, natural disasters, strikes, lockouts, accidents, epidemics, or interruptions to transportation or utilities.

In such circumstances, Gardeners Hendon may suspend performance of the Services for the duration of the event or agree revised arrangements with the Customer. Where the Services cannot reasonably be resumed, either party may terminate the affected part of the Agreement without penalty.

15. Termination

Either party may terminate an ongoing maintenance or recurring Services arrangement by giving reasonable notice, in accordance with any notice period set out in the quotation or agreement. Termination does not affect the Customer obligation to pay for Services already provided, materials purchased, or charges incurred up to the date of termination.

Gardeners Hendon may terminate the Agreement immediately where the Customer materially breaches these Terms and Conditions, fails to provide safe access, fails to pay sums due, or behaves in an abusive or threatening manner towards staff.

16. Privacy and Data

Gardeners Hendon will process personal information about the Customer only to the extent necessary to arrange and deliver the Services, issue invoices, and manage the relationship. Personal details will be handled in accordance with applicable data protection laws.

17. Variations to These Terms

Gardeners Hendon may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or quotation will normally apply to that particular Agreement. Any significant changes affecting ongoing maintenance contracts will be communicated to the Customer in advance where reasonably possible.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or the Agreement shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By requesting a quotation, making a booking, or permitting Gardeners Hendon to commence work, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.